Support

How can we help?

Help with the BeDRY app, your bladder and stool diary, purchases and your data.

The fastest way to reach us is email.
We read every message, and your feedback shapes what we build next.

Email support@bedry.app

We aim to reply within 2 business days (Monday–Friday, CET).
Please write in English or Croatian.

Getting started

Setting up the app

BeDRY is free to download and the Bladder & Stool Diary is free to use without limits. The Get Started guide walks through installing the app and unlocking Bladder Habit Builder (in-app purchase) in three steps.

How to keep a useful diary

Our guide on what to track in a bladder diary explains what to record, how long to record it, and what the pattern can show. More guides are in the Blog.

What is free and what is paid

The Diary, diary summaries and sharing with your doctor are free for everyone, forever. Checkpoint, Coach and Trends are part of Bladder Habit Builder available as in-app purchase. See the full comparison or the FAQ.

Purchases and billing

How Bladder Habit Builder is purchased

Bladder Habit Builder is a one-time purchase of €29 per child profile, made inside the app as an in-app purchase and billed by Apple (App Store) or Google (Google Play). It is not a subscription — there is no recurring charge. Price may vary by country and app store.

Each purchase unlocks unlimited use of the advanced features for one child profile. Additional profiles require a separate purchase. Please read the Early Access Terms.

I paid, but the features are not showing

First, refresh the app by pulling down on the diary screen, then close the app completely and open it again. If the features still do not appear, log out and log back in.

If the issue persists, Android users can also try clearing the app cache. If the features still do not appear, please contact us and include user's email address and the purchase date. We will help resolve the issue as quickly as possible.

Refunds

More information about purchasing Checkpoint, Coach, and Trends can be found in our Early Access Terms.

Because in-app purchases are billed by the app stores, refunds are processed by them rather than by us:

Write to us as well and we will help you through it.

Your data and privacy

Where your data is stored

BeDRY is operated from the European Union and processes personal data under the GDPR. Details are in our Privacy Policy.

Access, correction or deletion of your data

You can request access to, correction of, or deletion of your personal data at any time. Email support@bedry.app from the address associated with your account and we will handle the request.

Report a problem

Bugs and unexpected behaviour

Email developer@budisuh.hr. To help us reproduce the issue quickly, please include:

  • your device and operating system version (for example iPhone 14, iOS 18)
  • the BeDRY app version, shown in Settings
  • what you expected to happen, and what happened instead
  • a screenshot, if the problem is visible on screen

Security issues

If you believe you have found a security vulnerability, please report it privately to developer@budisuh.hr before disclosing it publicly.

BeDRY supports education, awareness and understanding of bladder and bowel habits. It does not provide medical diagnosis or treatment, and our support team cannot give medical advice. If you are concerned about your child’s symptoms, please contact a qualified healthcare professional.